Refund policy

Cancellation Policy
Reach out to us at unspeakablemerch@gmail.com (or reply to the order confirmation email) as soon as possible to request a cancellation, as we are unable to withdraw orders that have already received a tracking number or is in "FULFILLMENT" in the Warehouse Management System.
Please be aware that requesting a cancellation does not guarantee that we will be able to cancel as some orders may be shipped outside of customer service hours before we see your request.
Once the order has shipped, orders are not able to be cancelled. All orders may be cancelled up until the order has been processed (assigned a tracking number) or has entered "IN FULFILLMENT" status per the warehouse's system, which varies by fulfillment company. 
If you need to cancel an order once it has shipped, you will need to wait until it has been delivered, do not open it (if opened, you are responsible for return shipping) and write RTS on the outside of the package and give it back to the carrier. It will come back to us at no extra cost to you. Send us an email letting us know that you've done this along with the reason for RTS and we will process the refund for the merchandise when the tracking shows RTS processing (shipping is typically non-refundable and only refunded on a case-by-case basis under special circumstances). 

Addresses:
Once an order is placed, we cannot guarantee that we will be able to update your address before it ships.
Please double check your address before submitting an order. Packages that are returned due to an insufficient, incorrect or unknown address will be refunded for the merchandise only. Shipping is non-refundable. 
If using Shop Pay, Apple Pay, etc.: Please check your default address within that account. You will not be able to change the address when placing an order on www.unspeakable.com, the system will use the default method on your Shop Pay/Apple Pay profile. 

Refund/Exchanges
We offer refund and/or exchange within the first 30 days of delivery of your item. If 30 days have passed since delivery, you will not be offered a refund and/or exchange of any kind.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Eligibility for Refunds and Exchanges

  • Your item must be unused and in the same condition that you received it.

  • The item must be in the original packaging.

  • To complete your return, we require the packing slip (if included).

  • Item must be refund/return eligible.
    Items that are not eligible have it stated in the description that we do not accept refunds or returns. All sales are final on products that state "NO REFUNDS/RETURNS" in the item description.

Exchanges (if applicable)

We only replace items if the wrong size was ordered, we do not exchange for different items. Hats are non-exchangeable.
If you need to exchange it for the same item in a different size, send us an email at unspeakablemerch@gmail.com and we'll provide exchange instructions.

Late or missing refunds

  • If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

  • If you have done all of this and you still have not received your refund yet, please contact us at unspeakablemerch@gmail.com.

Damaged/defective items
Do not mail damaged items back to us. Contact us first! 

  • SHIPPING DAMAGE: We ask that you report to Customer Service the receipt of a damaged product within 48 hours of delivery and do not discard the damaged item and its packaging. Email us a photo of the damaged item and package at unspeakablemerch@gmail.com.

  • DEFECTS AFTER DELIVERY: Defects found can be reported up to 30 days after delivery. If a defect is noticed, please email us at unspeakablemerch@gmail.com within 30 days of delivery. Resolutions are offered on a case-by-case basis depending on the type of damage/defect or the product.  

Shipping
Always contact us prior to shipping a return. Email unspeakablemerch@gmail.com

  • Please do not send the product back to the fulfillment warehouse. It must be sent to the following Address:

UNSPEAKABLE RETURNS
2261 Northpark Dr #365
Kingwood, TX 77339

  • You will be responsible for paying for your own shipping costs for returning your item.

  • Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.

  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

  • Please see, we cannot guarantee that we will receive your returned item. Please be sure to keep your mailing receipt with the tracking number in case it gets lost.