Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us and we'll get in touch with 24 hours.
All promotions and sales start the time and date that Unspeakable's video airs unless otherwise stated in the video.
Promotions will be advertised on unspeakable.com during the time of the promotion/sale and removed once it's over.
Fan mail can be sent to this address:
2211 Rayford Road STE. 111 #444
Spring, TX 77386
Orders are usually processed and shipped within 1-3 business days (may take longer if you order during a sale, over the weekend, or during the holidays).
Once packages leave the warehouse, it is up to USPS or UPS to deliver the package to you. Please keep in mind that the estimate shipping times you're shown at checkout are only an estimate, and they are not guaranteed by Unspeakable or the postal services.
Shipping is determined by the weight, size and destination of the package.
To get the shipping costs, go online to Unspeakable.com and add the items that you want to the cart.
After that, begin the checkout process. It will ask you to fill out your shipping information, then it will take you to your available shipment methods.
If you are an international customer, it is recommended that you pay the extra fees for Priority Mail International because your package will go through customs faster and be delivered faster than if you chose First Class Mail International.
For more information, please look at What do I need to know if I am an international customer?
Most orders are processed the same day, unless the order is placed after noon or during a sale.
All orders placed after noon on Friday (US Central Time) will not be processed until the following Monday.
All packages are shipped through USPS or UPS. Once your order has been processed, you will receive an automated email with your tracking number. You can go to USPS.COM or UPS.COM and click on tracking to enter the tracking number to see where your package is at.
It may take 1-5 BUSINESS DAYS (MONDAY-FRIDAY) for your package to leave the warehouse. After it has been shipped, if you are using First Class Shipping, it may take 3-10 business days to arrive to your location.
If you want your package quicker, you must select Priority Mail, Priority Mail Express, or UPS 3-day Select. These shipping methods are usually delivered within 3-5 days.
Please keep in mind that Unspeakable nor the postal carriers we use guarantee any estimated shipping times or delivery dates shown. Delays happen all of the time, and we have no control over them.
The estimated shipping times that you see at checkout do NOT include the time that it takes for packages to go through customs.
Due to the impact of covid on USPS, there has been an increase of shipping and customs delays.
We ask that all international customers give the post office up to 2 months to deliver the package for First Class and Priority International shipping. (Please note that during the holiday season: October 1 - December 25, due to the increased volume of packages, you will need to give the postal service up to 3 months to deliver the package to you.)
For EXPRESS shipping, we ask that you give the post office two months to deliver the package.
First class international does NOT guarantee a tracking number for your package.
It is recommended that international customers use Priority Mail International or Priority Mail Express international so that you are guaranteed an accurate tracking number.
While Priority Mail and Priority Mail Express are generally faster shipping methods, they do include customs time, which could take up to 4 weeks to clear in the US and then another 3 weeks to clear once they've reached the destination country.
If you're sure you used the correct email address (and checked your spam/junk mail folder), and still have not receive any shipment confirmation, it is likely that your order has not shipped yet.
First, please give us 3-5 business days (Monday-Friday) to process the order, especially if the order was placed during a sale, on a holiday, or over the weekend.
After this amount of time has passed and you still haven't received a tracking number, please contact our customer service at firstname.lastname@example.org.
During the holiday season, November 1st-December 25, all orders will take extra time to process and expect shipping delays from the postal services due to the high volume of holiday packages.
If you place your order after December 1st, we cannot guarantee that your package will be delivered before Christmas due to the heavy Christmas traffic for packages. This delay is especially true for international orders. International customers are recommended to order 2 months in advance to receive their items on time.
If you are located within the US, your package has a higher chance of being delivered faster if you choose to ship using UPS.
If your package was sent back to us for any reason, including but not limited to; the wrong address was provided, the package was not claimed, customs fees were not paid, etc., we will refund the amount of the merchandise once it has arrived back at our warehouse. Shipping will not be refunded.
After we refund it, you can place a new order if you'd still like the merchandise.
Sometimes, USPS will send your package to the wrong country by mistake. If that happens, your package will have to go through the customs in that country before it can be redirected to where it's supposed to be.
Sometimes, USPS will scan a package incorrectly, leading the customer to believe that it was sent to the wrong place.
To make sure that's not the case, just go to the website for your countries postal service (Canada Post, Australia Post, etc.) and put in your tracking number and compare the details to what you see on USPS.COM.
If this information does not help you, you may want to contact your local post office and see what information they can give you.
Please be aware that every country is different and some countries will charge additional fees that they may call customs fees, duty charges, VAT charges, Import Taxes, etc.. This is in addition and NOT included in the shipping that you paid when checking out.
Most countries pick packages at random and you never know if your package will be picked. If customs is holding your package, they may send/leave you a slip or it will be reflected on your USPS tracking information. If you do not pay the charge within a few weeks, they will send the package back to us. We are sorry, but we have no control over whether or not your package will be charged any extra fees and we will not reimburse you for these charges.
If you are concerned about having to pay the extra fee, please contact your local customs office/post office before ordering and ask if a package form the US that is clothing (which won't be resold) will be charged a customs tax, duty charge, or fee.
If the package is sent back to us because you did not pay the fees, we will issue a refund for the merchandise only. Shipping is non-refundable.
Unspeakable.com is based in the US, therefore ALL prices are in USD. Once you checkout, your bank will automatically pull out the converted amount from your account.
If you'd like to know what you will be paying after the conversion, you can use Google's currency converter to convert the USD amount into the currency in your country.
The following countries that the United states will NOT ship to include: Iran, Sudan, Syria, and North Korea. Embargo policies change each year, so Iraq and Cuba are also included in this list.
We have had to discontinue shipping to certain countries due to their inability to deliver packages securely and as a result of a high volume of lost packages. These countries include: South Africa, African countries, South Korea, Indonesia, India, Philippines, Malaysia and United Arab Emirates.
Returns should NOT be mailed to the return address on the package. It will severely delay processing time.
RETURNS AND EXCHANGES
Items must be returned in unused condition. By unused we mean unworn (besides initially trying it on), clean but unwashed, and must have sizing tags (the tags on the neckline) still attached. You must also send back the packing slip and the original product packaging with the barcode.
Please send us an email at email@example.com to make sure that you are able to exchange/return your item.
Due to differences in pricing, we can only exchange youth sizes for youth sizes or adult sizes for adult sizes.
If you have ordered a youth large and need an adult small (or vice-versa) you will need to return the item for a refund, then re-order the correct size.
We offer exchanges only if your merch does not fit correctly/the wrong size was ordered. If you received a defective/damaged item, please see "I received a damaged item."
All returns must be received at our warehouse within 30 days of the date that you received the package, according to the tracking information, so you should initiate the return as soon as possible.
We only accept exchanges on shirts and hoodies. Any item that states "No returns/refunds" in the description means that we do not accept it back for any reason.
We will accept your return if it has not been worn, washed, or dirty. If the merchandise is unable to be resold due to smell, stains or pet dander, we will not accept the return (for more information, see below.)
To return or exchange your package, please send it to the address below. After we received your package, we will either issue a refund (if you've already ordered the correct size) or we will send out the correct size.
Please also send us an email confirming your problem and letting us know which size you'd like/that you'd like a refund so that we will be watching for your package.
Be sure to include the original packing slip as well as the original packaging with the barcode.
Please address the package as shown below (# must be included):
2211 Rayford Road STE. 111 #444
Spring, TX 77386
Note: Please make sure the packing slip, as well as the original packaging (barcode included) is with your return or it will not be processed.
If the package arrives 30 days after the date that you received the package, we will not be able to exchange it for you.
Other reasons we will reject an exchange include:
Products that cannot be resold due to smell (cologne/perfume, essential oils, smoke), Dirty (Pet dander, hair, dirt or stains.)
If we do not accept returns or exchanges, it will be stated in the description of the product.
If your product fits into any of the categories above, we will issue a refund for the merchandise (shipping is non-refundable) and you will not be able to send back any merchandise back to us in the future.
We are unable to exchange adult sizes for youth sizes and vice-versa due to the price difference. If you send back merchandise and need to switch from youth to adult or adult to youth, your order will be refunded and you will be asked to place a new order for the correct size.
We can only exchange products for the product that you purchased. If you request a color change, you will be refunded and asked to place a new order for a different color.
If you receive the box/package and it has clearly been opened or damaged (crushed, torn/ripped, etc.,) Please take a photo of the package before opening. Check your merchandise for damage. If any piece of merchandise is damaged, please take a photo and send the photo of the merchandise and the photo of the package to the customer support email.
Please keep the damaged merchandise AND the damaged package until you hear back from us.
If you receive damaged merchandise and the packaging is NOT damaged, please take a photo of the damage and send it to our customer support email.
ALL damage must be reported within 48 hours of the delivery date that's stated on the tracking information. After 48 hours, we will not replace damaged merchandise.
If you shipped using Priority Mail, we will be opening a claim. During the investigation, USPS will sometimes ask us to have the customer (you) bring the package and damaged product to your local post office for inspection, so please keep the damaged merchandise and the packaging even after you've received a replacement.
We will issue a refund or replacement at our discretion, considering the monetary amount of the product(s), the destination, and your attitude toward us. Shipping is non-refundable.
We do not ask that damaged/defective products be returned to us unless we would like to inspect them (typically, our electronics). If we ask for the item back, we will provide a return label for you.
If you receive the wrong product or size or a product was missing from your order, please email firstname.lastname@example.org within 48 hours of the date of delivery as indicated on your tracking information.
Please include a photo of the packing slip that came with your order, the item's tag, if the wrong size was received, or a photo of the item if the wrong color or product was received.
For issue resolution, we require that EVERY article that came with the order be kept until the issue is resolved. This includes the packaging itself, the packing slip, and any clear bags/barcodes that the products come in.
If you are not able to provide any article previously mentioned, we may not be able to resolve the issue.
You do not need to send the incorrect product or size back, we will send you the correct size or product.
Unfortunately, changes to orders are extremely limited because we use a fulfillment center.
Please email us as soon as possible! Unspeakablemerch@gmail.com
We are unable to change the address once the order has started processing. This means that it may not have shipped yet, but if the fulfillment center has started your order, we can not change or cancel it!
If the order ships with the wrong address, there is nothing that we can do about it.
If the address is close enough to you, you will want to try and pick it up from where it was delivered.
Most of the time, the package is returned to us. In that case, we issue a refund for merchandise only back to the card that placed the order. Shipping is non-refundable.
Orders can be canceled, but there is a short window and it varies depending on the fulfillment center.
We are unable to change or cancel any order that has started processing.
If you noticed that you ordered the wrong size, or need to make a change, we are only able to cancel the order for you if it has not started processing.
If we can cancel the order, a full refund will be issued to the original form of payment.
If the order is processing before we can cancel it, you will need to wait until the package is delivered and mark it as RTS. The carrier will send it back to us at no charge to you as long as the package has not been opened!
Once we receive the return, our policy is to issue a refund for merchandise only. Shipping is non-refundable.
Unfortunately, we cannot change the order at all.
Instead, we will cancel the entire order if it has not in processing status. A full refund will be issued to the original form of payment.
If the order has started processing, we cannot cancel or change it. Please see above, "How do I return/exchange a product?"
If the website did not direct you to an order confirmation page, the order did not go through.
The error occurred because the zip code that you used for billing does not match the registered zip code of the card. The system began processing, but was interrupted by the error which is why a charge shows.
The pending charge in your account will disappear on it's own in a few days once the bank's system receives the information that the order did not process.
Do not try to place another order, as that could lead to additional pending charges. Please contact your bank prior to attempting to place the order again.
No, the only official website for Unspeakable merch is www.unspeakable.com.
We do not sell on any other website, and we do not use any third-party services (such as Amazon).
We carry sizes youth small-youth large and adult small-adult 2xlarge in all current t-shirts (with a few exceptions), as well as youth medium-youth large and adult small-adult 2xlarge in all hoodies (with a few exceptions).
If an item is missing a size from the menu, it means that the item is discontinued. We do not remove size options on items that we plan to restock.
For questions regarding a particular size, please send us an email.
The size chart link is located on every product page right under the price.
Please note that we carry a variety of brands, so a youth small in one shirt may be different from a youth small in a different shirt! Please be sure to check the size chart for every clothing item.
The measurements on the chart are the measurements of the product, not the size person it would fit.
Please email us immediately! Unspeakablemerch@gmaill.com
Unfortunately, we have a very short window to be able to cancel orders.
We outsource fulfillment, so we are only able to cancel the order before they start processing it. That means that even though the order has not shipped, it may be "In Processing" and unable to be canceled.
If we are unable to cancel the order before it's processed, please wait for the package to arrive, then write RTS on the label and hand it back to the postal carrier. They will return it to us at no extra charge to you!
It is important that you do not open the package, as they will not accept open packages as return to sender.
Once you do this, please send us an email at email@example.com letting us know that you are sending an unauthorized purchase back.
When we receive the package, we will issue a full refund back to the original form of payment.