Most items are shipped from a third party warehouse in Houston, TX and estimate 3-5 days for delivery (USPS Ground Advantage) or 2-3 days for delivery (USPS Priority Mail) once shipped. Average processing time is 1-3 business days unless there are issues with your order (address, inventory, etc.)

Some items are print on demand, which have a longer processing time. All print on demand items are notated at the very top of the item's description. Estimate processing time is 2-5 business days with an additional 3-5 business days for shipping. Print on demand items ship separately from non print on demand items.

Please note: these timeframes are all estimates and are not guaranteed by us or USPS. We do not offer shipping refunds if a package arrives later than the estimated date.

During the holidays, you can expect delays for both processing and shipping times due to the higher volume (November-December).

Starting December 1, we cannot guarantee any deliveries before Christmas.

Most items are shipped from a third party warehouse in Houston, TX and due to lengthy customs processes, estimate 3-6 weeks for delivery (USPS First class package) or 2-4 weeks for delivery (USPS Priority Mail International) once shipped. Average processing time is 1-3 business days unless there are issues with your order (address, inventory, etc.)

Some items are print on demand, which have a longer processing time. All print on demand items are notated at the very top of the item's description. Estimate processing time is 2-5 business days with an additional 10-15 business days for shipping. Print on demand items ship separately from non print on demand items.

Please note: these timeframes are all estimates and are not guaranteed by us or USPS. We do not offer shipping refunds if a package arrives later than the estimated date.

During the holidays, you can expect delays for both processing and shipping times due to the higher volume (November-December).

Starting November 1, we cannot guarantee any delivery dates before Christmas.

Once an order is placed, we cannot guarantee that we will be able to update your address before it ships.

Please double check your address before submitting an order. 

Packages that are returned due to an insufficient, incorrect or unknown address will be refunded for the merchandise only. Shipping is non-refundable. 

If using Shop Pay, Apple Pay, etc.: Please check your default address within that account. 
You will not be able to change the address when placing an order on www.unspeakable.com, the system will use the default method on your Shop Pay/Apple Pay profile. 

After an order is placed, if you need to request an address change, please reach out at unspeakablemerch@gmail.com as soon as possible.

SIZES AND VARIANTS CANNOT BE EDITED.
Please verify all clothing sizes prior to checking out.
If you ordered the wrong size, let us know as soon as possible and if we are able, we will cancel the order for you so that you can place a new order for the correct sizes.

Once an order is in fulfillment status, we cannot change or cancel the order.

Instead, you will be asked to mark the package as RTS once received and it will be returned to us at no extra cost to you (do not open it. If opened, you will be responsible for return shipping.)

Reach out to us at unspeakablemerch@gmail.com (or reply to the order confirmation email) as soon as possible to request a cancellation, as we are unable to withdraw orders that have already received a tracking number or is in "FULFILLMENT" in the Warehouse Management System.

Please be aware that requesting a cancellation does not guarantee that we will be able to cancel as some orders may be "In fulfillment" already or shipped outside of customer service hours before we see your request.

Once the order has shipped, orders are not able to be cancelled.
If you need to cancel an order once it has shipped, you will need to wait until it has been delivered, do not open it (if opened, you are responsible for non-refundable return shipping) and write RTS on the outside of the package and give it back to the carrier.
It will come back to us at no extra cost to you.

Send us an email letting us know that you've done this along with the reason for RTS and we will process the refund for the merchandise when the tracking shows RTS processing (shipping is typically non-refundable and only refunded on a case-by-case basis under special circumstances). 

Please check the item's description before returning. Most non-clothing items are not eligible for returns and will state NO REFUNDS/RETURNS in the description.

We offer refund and/or exchange within the first 30 days of delivery of your item. If 30 days have passed since delivery of the package, you will not be offered a refund and/or exchange of any kind.

Refunds and exchanges are processed once the package has been received by us from our PO box. Returns are picked up once per week.

Eligibility for Refunds and Exchanges
Your item must be unused and in the same condition that you received it.

The item must be in the original packaging.

To complete your return, we require the packing slip (if included). If not, please send a note with your name, email and order number.

Item must be refund/return eligible.
Items that are not eligible have it stated in the description that we do not accept refunds or returns. All sales are final on products that state "NO REFUNDS/RETURNS" in the item description.

Exchanges (if applicable)
We only replace items if the wrong size was ordered, we do not exchange for different items. Hats are typically non-exchangeable and will be stated in the description.
If you need to exchange it for the same item in a different size, send us an email at unspeakablemerch@gmail.com and we'll provide exchange instructions.
For exchanges, you will need to pay return shipping but we will cover the cost of mailing the new size to you.

Late or missing refunds
It can take 2-3 days for a refund to show up in your account.
If you have not received a refund 2-3 days after receiving the refund notification, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

If you have done all of this and you still have not received your refund yet, please contact us at unspeakablemerch@gmail.com.

Damaged/defective items
Do not mail damaged items back to us. Contact us first!

SHIPPING DAMAGE: We ask that you report to Customer Service the receipt of a damaged product within 48 hours of delivery and do not discard the damaged item and its packaging. Email us a photo of the damaged item and package at unspeakablemerch@gmail.com.

DEFECTS AFTER DELIVERY: Defects found can be reported up to 30 days after delivery. If a defect is noticed, please email us at unspeakablemerch@gmail.com within 30 days of delivery. Resolutions are offered on a case-by-case basis depending on the type of damage/defect or the product.

Shipping
Always contact us prior to shipping a return. Email unspeakablemerch@gmail.com

Please do not send the product back to the fulfillment warehouse. It must be sent to the following Address:

UNSPEAKABLE RETURNS
2261 Northpark Dr #365
Kingwood, TX 77339

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We cannot guarantee that we will receive your returned item. Please be sure to keep your mailing receipt with the tracking number in case it gets lost.

If the tracking shows that the package was delivered but you do not see it in your mailbox or on your porch, please check the shipping address on your order confirmation email. If the address is correct, the next step is to reach out to your neighbors as USPS could have delivered it to the wrong house. If none of your neighbors have it, the final step is to reach out to your local USPS office.

Sometimes, the carrier will scan a package before dropping it off, miss the stop, and take the package back to the post office where it can be forgotten until they are asked to track it down. More often than not, packages show up 2-3 days after getting in touch with your local post office. We recommend either calling or visiting in person as the online help form goes to a general support team, not your local post office.

If your package was returned to us, please check the tracking for a return reason. Typically, it will say Insufficient address, Unknown address, etc..
If that is the return reason, it means that there was an issue with the address that you provided at checkout.
Store policy for returned packages due to customer input error is to refund the merchandise. Shipping is non-refundable. If you still want the order, you will need to place a new one.

If the address is correct and there is not a scan on the tracking that shows an address issue, it was most likely returned by carrier mistake. When this happens, we can either process a full refund or ship the package a second time.

For any returned packages, send us an email at unspeakablemerch@gmail.com as it can take up to a month for us to receive the returned package and process the refund.